An interesting article on the dangers of snap decisions in the world of social media. I’m currently in the process of completely rethinking how I use social media, and this article brings up some good points to think about.
Originally posted on Gigaom:
Looking back on the nearly 20 years since we’ve embraced the World Wide Web, the social media revolution is probably the most important thing that’s emerged from the medium. However, it’s pretty clear that we are not sure how to handle the power that revolution can allow us to wield.
We were reminded of this once again this past week by two separate stories: Adria Richards, a developer evangelist for SendGrid, was fired by her employer after tweeting a picture of two men at a Silicon Valley tech conference who she said were making inappropriate and harassing sexual comments. A firestorm erupted, as one of the men was fired from his job at Playhaven, Richards was subjected to horrifying abuse from anonymous internet trolls who were outraged that she used Twitter to shame men for making juvenile and inappropriate but not exactly hateful comments, and bystanders were left shaking their heads by the speed at which two people lost their jobs over a dongle joke.
And in San Francisco, the capital of the social media revolution, laid-off Uber drivers protested the company’s business model after they felt they were wrongly fired for receiving poor feedback in the company’s user-rating system. among other things. At first glances, this seems like exactly the sort of thing a social-media driven on-demand service should do: give its customers a way to identify the bad drivers while rewarding the good ones.